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span{color:var(--muted);text-transform:uppercase;font-size:12px;font-weight:800;line-height:1.25}.roleEntryCard strong{font-size:22px;line-height:1.1}.roleEntryCard small{color:var(--muted);font-size:13px;line-height:1.35}.roleEntryCard-attention{border-left-color:var(--accent)}.roleEntryCard-ready{border-left-color:var(--success)}.roleEntryCard-warning{border-left-color:var(--warning)}.roleEntryCard-critical{border-left-color:var(--danger)}.controlEntryGrid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:14px;display:grid}.controlEntryButton{text-align:center;place-items:center;display:grid}.operatorWorkspace{width:min(1460px,100%);min-width:0;margin:0 auto;padding:24px}.operatorHeader{justify-content:space-between;align-items:center;gap:18px;margin-bottom:16px;display:flex}.workspaceHeader{border-bottom:3px solid var(--text);padding-bottom:14px}.operatorTitle{align-items:center;gap:14px;min-width:0;display:flex}.operatorTitle h1{letter-spacing:0;font-size:26px}.callCommandBar{grid-template-columns:minmax(260px,1.4fr) repeat(4,minmax(108px,.6fr));gap:8px;margin-bottom:16px;display:grid}.callCommandBar>div{border:1px solid var(--line);background:var(--surface);border-radius:8px;min-width:0;padding:10px 12px}.callCommandBar>div:first-child{border-left:5px solid var(--text);background:var(--surface-warm)}.callCommandBar span,.commandLabel{color:var(--muted);text-transform:uppercase;font-size:12px;font-weight:800;display:block}.callCommandBar strong{overflow-wrap:anywhere;margin-top:4px;font-size:15px;line-height:1.25;display:block}.commandStat{border-left-width:4px}.commandStat-attention{border-left-color:var(--accent)}.commandStat-ready{border-left-color:var(--success)}.commandStat-critical{border-left-color:var(--danger)}.commandStat-warning{border-left-color:var(--warning)}.operatorDesk{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:16px;display:grid}.operatorAside{gap:14px;min-width:0;display:grid}.operatorGrid{grid-template-columns:minmax(0,1fr) 380px;align-items:start;gap:18px;display:grid}.intakePanel{min-width:0}.sectionKicker{color:var(--muted);text-transform:uppercase;margin:0 0 4px;font-size:12px;font-weight:800}.formSection{border-bottom:1px solid var(--line);grid-template-columns:178px minmax(0,1fr);gap:16px;padding:16px 18px;display:grid}.sectionLead{align-content:start;gap:5px;display:grid}.sectionLead strong,.detailsSection summary strong{font-size:15px}.sectionLead span,.detailsSection summary small{color:var(--muted);font-size:13px;line-height:1.35}.sectionFields{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;min-width:0;display:grid}.sectionFields-compact{grid-template-columns:repeat(3,minmax(0,1fr))}.detailsSection{padding:0;display:block}.detailsSection summary{cursor:pointer;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:16px;padding:16px 18px;display:grid}.detailsSection summary>span{gap:4px;display:grid}.detailsSection summary::-webkit-details-marker{display:none}.detailsSection summary:after{content:"Раскрыть";border:1px solid var(--line);color:var(--muted);border-radius:8px;justify-self:end;padding:4px 8px;font-size:12px;font-weight:800}.detailsSection[open] summary:after{content:"Скрыть"}.formGrid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:18px;display:grid}.field{gap:7px;min-width:0;display:grid}.fieldWide{grid-column:1/-1}.fieldError{color:var(--danger);font-size:12px;font-weight:700;line-height:1.3}.fieldHasError input,.fieldHasError select,.fieldHasError textarea{border-color:var(--danger);background:snow}.toolField{align-content:start}.toolField small{color:var(--muted);font-size:12px;line-height:1.3}input,select,textarea{border:1px solid var(--line-strong);width:100%;min-height:40px;color:var(--text);font:inherit;background:#fff;border-radius:8px;padding:9px 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var(--danger);color:var(--danger);background:#fff;border-radius:8px;padding:9px 14px;font-weight:800}.dangerButton:hover:not(:disabled){background:var(--danger);color:#fff}.dangerButton:disabled{cursor:not-allowed;opacity:.55}.sideStack{gap:14px;min-width:0;display:grid}.qualityPanel .messagePanel{border-top:1px solid var(--line);border-left:0}.messageHeader{justify-content:space-between;align-items:center;gap:12px;padding:12px 14px 0;display:flex}.messageHeader h2{font-size:14px}.messageHeader span{color:var(--muted);font-size:12px;font-weight:800}.segmentedControl{border-bottom:1px solid var(--line);grid-template-columns:1fr 1fr;gap:6px;padding:12px 14px;display:grid}.segmentedControl button{border:1px solid var(--line);min-height:36px;color:var(--muted);font:inherit;cursor:pointer;background:#fff;border-radius:8px;font-size:13px;font-weight:800}.segmentedControl button.active{border-color:var(--accent-strong);background:var(--accent-soft);color:var(--text)}.messageList,.requestList{gap:8px;padding:14px 16px 16px;display:grid}.messageList p,.emptyText{color:var(--muted);margin:0;line-height:1.4}.messagePanel-danger{border-left:5px solid var(--danger)}.messagePanel-warning{border-left:5px solid var(--warning)}.requestRow{border:1px solid var(--line);background:var(--surface-warm);border-radius:8px;grid-template-columns:minmax(0,1fr) 132px;gap:12px;padding:10px;display:grid}.requestRow strong,.requestRow span{display:block}.requestRow span{color:var(--muted);overflow-wrap:anywhere;margin-top:4px;font-size:13px}.managerShell{background:var(--bg);min-height:100vh}.managerWorkspace{width:min(1500px,100%);min-width:0;margin:0 auto;padding:24px}.managerCommandBar{grid-template-columns:minmax(260px,1.2fr) repeat(4,minmax(120px,.7fr))}.workspaceDashboard{grid-template-columns:repeat(5,minmax(140px,1fr));gap:10px;margin-bottom:14px;display:grid}.workspaceQueueCard{border:1px solid var(--line);min-width:0;min-height:86px;color:var(--text);cursor:pointer;font:inherit;text-align:left;background:#fff;border-left-width:5px;border-radius:8px;grid-template-columns:minmax(0,1fr) auto;gap:4px 8px;padding:11px 12px;display:grid}.workspaceQueueCard span,.workspaceQueueCard strong,.workspaceQueueCard small{overflow-wrap:anywhere;min-width:0;display:block}.workspaceQueueCard span{color:var(--muted);text-transform:uppercase;font-size:12px;font-weight:800;line-height:1.25}.workspaceQueueCard strong{justify-self:end;font-size:24px;line-height:1}.workspaceQueueCard small{color:var(--muted);grid-column:1/-1;font-size:12px;line-height:1.3}.workspaceQueueCard-attention{border-left-color:var(--accent)}.workspaceQueueCard-ready{border-left-color:var(--success)}.workspaceQueueCard-warning{border-left-color:var(--warning)}.workspaceQueueCard-critical{border-left-color:var(--danger)}.managerErrorPanel{border-left:5px solid var(--danger);margin-bottom:14px;padding:12px 16px}.managerErrorPanel p{color:var(--danger);margin:0;font-weight:700;line-height:1.4}.managerDesk{grid-template-columns:minmax(0,1fr);align-items:start;gap:16px;display:grid}.requestsTableScroll{max-height:420px;padding:0 14px 12px;overflow-y:auto}.requestsTable{width:100%}.requestsTable td,.requestsTable th{text-align:left;white-space:normal}.requestsRow{cursor:pointer}.requestsRow:hover{background:#1f2a440a}.requestsRow.active{outline-offset:-2px;outline:2px solid #f29900}.requestsAddress{max-width:320px}.managerQueuePanel,.managerCardPanel{min-width:0}.statusTabs{border-bottom:1px solid var(--line);grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;padding:12px 14px;display:grid}.statusTabs button{border:1px solid var(--line);min-height:36px;color:var(--muted);font:inherit;cursor:pointer;background:#fff;border-radius:8px;font-size:12px;font-weight:800}.statusTabs button.active{border-color:var(--accent-strong);background:var(--accent-soft);color:var(--text)}.managerFilters{border-bottom:1px solid var(--line);grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px;padding:12px 14px;display:grid}.managerFilters .secondaryButton{grid-column:1/-1}.managerQueueList{gap:8px;max-height:650px;padding:14px;display:grid;overflow:auto}.managerQueueRow{border:1px solid var(--line);background:var(--surface-warm);width:100%;color:var(--text);cursor:pointer;font:inherit;text-align:left;border-radius:8px;grid-template-columns:minmax(0,1fr) 112px;gap:8px 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small{color:var(--warning);text-transform:uppercase;margin-top:5px;font-size:11px;font-weight:800;line-height:1.25;display:block}.managerSection{border-bottom:1px solid var(--line);padding:16px}.managerSection:last-child{border-bottom:0}.managerSectionHeader{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:12px;display:flex}.managerSectionHeader h3{margin:0;font-size:16px}.managerFacts{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.factRow{border:1px solid var(--line);background:var(--surface-warm);border-radius:8px;min-width:0;padding:10px}.messageStrip{border-left:4px solid var(--warning);background:#fff9ed;gap:6px;margin-top:12px;padding:10px 12px;display:grid}.messageStrip strong,.messageStrip span{line-height:1.35;display:block}.messageStrip span{color:#6b4a17;font-size:13px}.managerActions,.distributionPanel{background:var(--surface-warm)}.manualOverrideBox{border-top:1px solid var(--line);grid-template-columns:minmax(170px,.9fr) minmax(160px,.8fr) minmax(0,1.3fr) auto;align-items:end;gap:10px;margin-top:12px;padding-top:12px;display:grid}.manualOverrideBox textarea{min-height:48px}.actionGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:12px;display:grid}.returnBox{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr) auto;align-items:end;gap:10px;display:grid}.returnBox textarea{min-height:60px}.addressConfirmBox{border-top:1px solid var(--line);grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;margin-top:12px;padding-top:12px;display:grid}.editFieldsGrid{grid-template-columns:repeat(2,minmax(0,1fr));align-items:end;gap:10px;margin-top:12px;display:grid}.editFieldsGrid .fieldWide{grid-column:1/-1}.editFieldsActions{grid-column:1/-1;gap:10px;display:flex}.swapResponseNote,.vipDecisionNote{flex:auto;min-width:120px}.sortOrderInput{width:72px}.dictRowActions{gap:8px;display:flex}.availabilityPreview{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.availabilityMeta{color:var(--muted,#667085);font-size:12px}.availabilitySlot{border:1px solid var(--line);border-radius:999px;padding:4px 10px;font-size:12px}.availabilitySlotEmpty{color:#8a5300;background:#fff4e5;border-color:#f0c58a}.scheduleControls{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:8px;display:flex}.scheduleRange{color:var(--muted,#667085);font-size:12px}.scheduleScroll{max-width:100%;overflow-x:auto}.scheduleTable{border-collapse:collapse;min-width:640px;font-size:12px}.scheduleTable th,.scheduleTable td{border:1px solid var(--line);text-align:center;white-space:nowrap;padding:4px 6px}.scheduleName{flex-direction:column;display:flex;text-align:left!important}.scheduleName small{color:var(--muted,#667085)}.scheduleDayHead{cursor:pointer;font:inherit;color:inherit;background:0 0;border:0;padding:0}.scheduleDayHead:hover{text-decoration:underline}.schedDots{align-items:center;gap:3px;display:inline-flex}.schedDot{border-radius:50%;width:9px;height:9px;display:inline-block}.schedDots em{color:var(--muted,#667085);margin-left:3px;font-size:10px}.sched-free{background:#e6f4ea}.sched-busy{background:#fde8e8}.sched-off,.schedOff{color:var(--muted,#98a2b3);background:#f1f2f4}i.sched-free{background:#34a853}i.sched-busy{background:#d93025}i.sched-off{background:#c1c7d0}.schedFreeBtn{color:#1e7e34;cursor:pointer;background:#e6f4ea;border:1px solid #34a853;border-radius:6px;padding:2px 8px;font-size:12px}.distributionBoardPanel .scheduleScroll{max-height:360px;overflow-y:auto}.distributionBoardPanel .panelHeader .scheduleControls{white-space:nowrap;flex-wrap:nowrap;margin-bottom:0}.boardTable td.boardCell{white-space:normal;vertical-align:top;text-align:left;min-width:180px;max-width:260px}.boardBooking{border:1px solid var(--line);background:#ffffffb8;border-radius:6px;flex-direction:column;gap:1px;margin:2px 0;padding:3px 6px;display:flex}.boardBooking strong{font-size:12px;line-height:1.25}.boardBooking.bookingVip{background:#fdeeec;border-left:4px solid #d93025}.boardBooking.bookingBusiness{background:#fff4e0;border-left:4px solid #f29900}.boardBooking.bookingComfort{background:#fffbea;border-left:4px solid #fbbc04}.boardBooking.bookingEconom{background:#eef8f0;border-left:4px solid #34a853}.matrixLegend i.legendVip{background:#d93025}.matrixLegend i.legendBusiness{background:#f29900}.matrixLegend i.legendComfort{background:#fbbc04}.matrixLegend i.legendEconom{background:#34a853}.matrixLegend i.legendFree{background:#e6f4ea}.boardBooking small{color:var(--muted,#667085)}.matrixTable td.matrixCell{min-width:52px;font-weight:600}.matV{color:#1e7e34;background:#e6f4ea}.matD{color:#b06000;background:#fef7e0}.matB{color:#b3261e;background:#fde8e8}.matO{color:#1a56db;background:#e8f0fe}.matOff{color:#98a2b3;background:#f1f2f4}.matFree{color:#98a2b3}.matrixLegend{color:var(--muted,#667085);flex-wrap:wrap;gap:12px;margin-top:8px;font-size:12px;display:flex}.matrixLegend span{align-items:center;gap:5px;display:inline-flex}.matrixLegend i{border:1px solid var(--line);border-radius:3px;width:12px;height:12px;display:inline-block}.analyticsKpiRow{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;display:grid}.analyticsKpiCard{flex-direction:column;gap:4px;padding:14px 16px;display:flex}.analyticsKpiCard strong{font-size:26px;line-height:1.1}.analyticsKpiCard small{color:var(--muted,#667085)}.segmentBars{align-items:flex-end;gap:22px;min-height:170px;padding:6px 8px 0;display:flex}.segmentBarItem{flex-direction:column;flex:1;align-items:center;gap:5px;max-width:90px;display:flex}.segmentBarTrack{background:#f1f2f4;border-radius:6px;align-items:flex-end;width:34px;height:120px;display:flex;overflow:hidden}.segmentBarTrack i{border-radius:6px 6px 0 0;width:100%;display:block}.segmentBarValue{font-size:13px;font-weight:700}.segmentBarLabel{color:var(--muted,#667085);font-size:12px}.analyticsRow{grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:16px;display:grid}.donutWrap{flex-wrap:wrap;align-items:center;gap:20px;display:flex}.donutChart{flex-shrink:0;width:170px;height:170px}.donutTotal{fill:currentColor;font-size:22px;font-weight:700}.donutCaption{fill:var(--muted,#667085);font-size:10px}.donutLegend{flex-direction:column;gap:6px;font-size:13px;display:flex}.donutLegend span{align-items:center;gap:7px;display:inline-flex}.donutLegend i{border-radius:50%;width:11px;height:11px;display:inline-block}.loadBars{flex-direction:column;gap:7px;display:flex}.loadBarRow{grid-template-columns:minmax(120px,170px) 1fr 56px;align-items:center;gap:10px;font-size:13px;display:grid}.loadBarName{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.loadBarTrack{flex-direction:column;gap:2px;display:flex}.loadBarTrack i{border-radius:4px;min-width:2px;height:8px;display:block}.loadBarActive{background:#1f2a44}.loadBarDone{background:#b6c2d9}.loadBarValue{text-align:right;color:var(--muted,#667085);white-space:nowrap}.specialistHero{grid-template-columns:minmax(300px,1.4fr) minmax(230px,1fr) minmax(230px,1fr);gap:16px;display:grid}@media (max-width:1200px){.specialistHero{grid-template-columns:1fr 1fr}}.heroNotifRow{border-left:2px solid var(--line);flex-direction:column;gap:1px;padding-left:8px;font-size:13px;display:flex}.heroNotifRow.unread{border-left-color:#f29900}.heroNotifRow small{color:var(--muted,#667085)}@media (max-width:900px){.specialistHero{grid-template-columns:1fr}}.heroNextBody{flex-direction:column;align-items:flex-start;gap:8px;display:flex}.heroNextBody strong{font-size:16px}.heroNextBody span{color:var(--muted,#667085);font-size:13px}.heroSegment{background:#f1f2f4;border-radius:999px;padding:3px 10px;font-size:12px;font-weight:600}.heroSegment.heroVip{color:#b3261e;background:#fde8e8}.heroDayList{flex-direction:column;gap:6px;display:flex}.heroDayRow{align-items:baseline;gap:10px;font-size:13px;display:flex}.heroDayRow code{text-align:right;min-width:46px}.segmentTabs em{opacity:.75;margin-left:3px;font-size:11px;font-style:normal}.timeGridWrap{flex-direction:column;gap:8px;display:flex}.timeGridScroll{border:1px solid var(--line);border-radius:10px;max-height:560px;overflow:auto}.timeGrid{background:#fff;grid-auto-rows:min-content;min-width:640px;display:grid}.timeGridCorner,.timeGridAllDayLabel{z-index:2;background:#fafbfc;position:sticky;left:0}.timeGridDayHead{border:0;border-bottom:1px solid var(--line);border-left:1px solid var(--line);font:inherit;cursor:pointer;background:#fafbfc;padding:8px 6px;font-size:12px;font-weight:600}.timeGridDayHead:hover{text-decoration:underline}.timeGridAllDayLabel{color:var(--muted,#667085);border-bottom:1px solid var(--line);padding:4px 6px;font-size:10px}.timeGridAllDayCell{border-left:1px solid var(--line);border-bottom:1px solid var(--line);flex-direction:column;gap:3px;min-height:24px;padding:3px 4px;display:flex}.timeGridAllDayChip{white-space:nowrap;text-overflow:ellipsis;border-radius:6px;padding:2px 6px;font-size:11px;font-weight:600;overflow:hidden}.timeGridHours{z-index:2;border-right:1px solid 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